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      Error messages

      What error message means and what to do?

      Couldn't find tag

      You have read a tag on your mobile device that is not found in the system or is not attached to any item (spot / folder / warehouse slot).

      Solution: Check your Spotilla for a tag with that surface number.
      If found in the system: tag the item you want (spot / folder / storage location)
      Not found: contact Technical Support at helpdesk@spotilla.com (in case you have ordered your tags from us, if using your own tags admin needs to import the tags into Spotilla [tag internal ID])